High Performance SaaS Software Solutions

Our SaaS Offerings have over 15 years of refinement and use the latest Internet paradigms of: Microsoft.NET MVC, JQuery, JSON, HTML5, responsive design, and SPA functionality

Our Proven Design and How It Works

SaaS Application
One instance can support many different customer sites
Each site has its own configuration to handle customer specific needs and differences
Supports desktop, tablet, and mobile devices dynamically from same code page using responsive web design
Provides Staff, Membership, and Public access portals from same application site
Highly scalable and responsive with ability to use application pooling and multiple servers

SaaS Real Time Communication Instance
One instance can support real time communications for multiple application instances
Provides real-time or time-of-day based Phone, SMS text, and email communications

SaaS Master Site Database
Controls what customer sites are active, software versioning and system error recording

Customer Site Instance Database[s]
Contains the customer information and customer site configuration and customizations

Customer Site Instance File Store[s]
Stores non-database information (photos, documents, etc.) for each customer
Can be centrally located for use by multiple servers

System Database Updates
Intake for the system update process and validates updates prior to their release

System Update and Monitoring Process
Propagates system updates to the customer site databases in a reliable and orderly manner
Monitors the customer sites for fault detection and records system errors if they occur

Real Time Fault Notification
This process immediately notifies system staff members of errors that may occur with the system so they can be corrected without the need for a customer to place a trouble call

What's Hot !

• Business automation and communications concepts (cell, text, web, twitter, etc.) have progressed so much, it's not if you are going to use them, it's when.
• Mobile Anytime, Anywhere . We have entered a 'here and now' era. People expect to pick up their iPad, Smartphone, etc., and get instantaneous access to the information they desire.
• Use of e-Alerts . As a customer' orders, application submission, etc. status changes they are immediately notified so they can take action. Do you provide this to your customers?
• Electronic Promotions. Do you have the ability to promote specials, mailings, and other information over e-mail, Twitter and other social media? Integrate their use into your sales contact system.
• 24/7 Online Access. Eliminate wasted time by self-empowered customers who get their information in an instant--anytime, anywhere. In turn, your staff can focus on growing your business.
• Contact Centric Systems . Allows for quick and easy access to everything involving your customers, credentials or enforcement entries, which facilitates better relationships and performance while reducing labor costs. Highly useful for your customers, general public, and staff.
  Examples:
  
  • Customers - having all customer activity linked to a contact record so its accessible at a mouse click, without searching
  • Licensing - having all licensing activity linked to a contact so its accessible at a mouse click, without searching
  • Enforcement - having all Enforcement Activities linked to a contact or credential so its readily available at a mouse click
  • Inspections - having all Inspections linked to a contact or credential so its readily available at a mouse click
  • More - Etc...
  Use of a Contact Centric system also enables the use of internet portals for the contact to interact with your organization 24/7 and without staff labor efforts.
• Document Imaging / Management . This is an electronic file cabinet for the system. It makes documents electronically available 24/7 and without the need for paper folders or filing cabinets.
• Contact Pictures / Photo ID . Portrait photos can be used to help personalize communications and promote better staff interaction with clients